Architect Professional System Capstone
Build the evidence packet that makes a production architecture defensible. Deliver a discovery-to-operations architecture for a production Claude system. Defend pattern, model, context, RAG, integration, and control decisions. Prove quality, latency, cost, safety, and security with explicit gates. Package governance, rollout, runbooks, and lifecycle ownership. Present the same decision to executive, engineering, control, and operations audiences. Design a governed enterprise support-resolution system for a company operating in several regions. The current team handles 40,000 tickets per week. Billing and shipping questions account for most volume. Median first-response time is 11 minutes. Policy changes arrive weekly across documents and internal systems. Review finds inconsistent citations, and a prior automation issued refunds beyond staff authority. The proposed system may classify tickets, retrieve current policy, read bounded account context, draft replies, and recommend actions. It must not delete accounts. Refund execution requires explicit authority and fresh human approval. The company expects a staged rollout, measurable quality, region-aware data handling, and an operational handoff to the support platform team. You are not asked to maximize autonomy. You are asked to design the best system under the constraints and prove why it is ready. Use the template in outputs/architecture-packet-template.md. Your packet must contain ten connected artifacts. Define outcome, baseline, target, guardrails, users, current workflow, data, authority, assumptions, and non-goals. At minimum, distinguish: first-response time from…
Architect Professional System Capstone: Build the evidence packet that makes a production architecture defensible. Deliver a discovery-to-operations…
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